Frequently Asked Questions

MinuteView is an easy to use energy management web portal created by ista that provides transparency for energy data. The system continuously monitors the energy consumption of your properties for any signs of wastage or issues. Easy to setup alarms provide an integrated management and monitoring system so if any wastage is detected, MinuteView can notify you via email or SMS. The system is available 24 hours­-a-day and is optimised for use on computers and tablets.

In total, 13 utility types can currently be displayed in MinuteView if the correct metering equipment is installed in your property. The available utility types are:

• Heat
• Electric
• Gas
• Water
• Hot water
• Humidity
• Cooling
• Oil
• EVC
• PV
• CO2
• Fuel
• HCA

We are always working on increasing this availability.

At ista, we are always striving to improve our products and meet our customers’ needs and wishes in the best way possible. Of course, this includes continuously working on the MinuteView website and service as a whole, adding new functionalities and improving existing ones. Should you have suggestions or comments, please do not hesitate to reach out to us.

Our customers input is incredibly valuable to us, so if you have suggestion for improvement, are missing a feature or function or would like to chat to us about MinuteView in general, please reach out to your sales manager. We are very much looking forward to speaking to you!

Once you are logged in you will see the dashboard that displays all the properties that have been assigned to your account.

The right-hand section is a list of each individual property and its energy usage. There are colours assigned to each utility type.

The left-hand section shows “Portfolio View”, which groups properties by category defined in the setup process. By selecting a category, a filter is applied to the dashboard view, reducing the number of properties/units shown. This feature is useful when managing a large number of properties.

In order to find the property, unit or meter you are looking for, please use the Quick Find function in the top right corner of your screen or select the desired item in the Portfolio View navigation on the left. The quick search will show you suggestions as you begin typing – it also shows you which level an item is on.

Without leaving the dashboard you have the ability to quickly view a graph of a property’s energy consumption over a single 24-hour period. To access Quick View, select the bubble displaying the consumption data you would like to take a closer look at. This will expand the entry in the list and display the graph.

In the expanded Quick View, as you move your cursor over the graph you will see a more detailed look at energy consumption during a set time period. Time is represented on the x axis, whilst the energy measurement is represented on the y axis. You are able to open multiple Quick View graphs to compare consumption on the dashboard.

Comparing consumption across different time periods can be done on the Graph View level. The Graph View can be accessed in two ways from the dashboard:

Select the property name or, when in Quick View, select the option to show the full graph on the right-hand side.

This section displays a more detailed view of temperature and carbon usage for each property. Above the graph are a set of buttons that allow you to filter by day, week, month(s) and year(s). There is also the option to scroll between these periods by using the arrows. Just below the date overview is a set of buttons. The section above the graph displays statistics, such as ‘Total’ and ‘Average’ consumption for the current utility type available for that property.

To view the carbon emissions of a property, unit or meter, you will need to have purchased this option during the set up process for MinuteView. If you would like to add this functionality, please reach out to your sales representative for more information. The CO2 emissions can be accessed through graph view by clicking the corresponding CO2 emissions button (Labelled Carbon) at the bottom of the graph display.

Alarms are used to detect and report unusual changes in the behaviour of your energy consumption. For instance, if a particular property starts to use more electricity than normal, you can then investigate the cause and fix the issue before it becomes costly or damaging.

For each property within the unit view, there is a button that allows you to create an alarm or another button that allows you to view existing alarms. Select the option to create an alarm and you will be guided through each step. First, select your utility, then the type or measurement using the three options:

1. Consumption
   Defines triggers when the energy consumption daily total is more, less or equal to a value.
2. Percentage change
   Defines alarm triggers when a percentage change on the previous day is more, less or equal to 100%.
3. Custom Advanced
   Defines customised triggers for the day, week or month, total or average, value of the utility and whether that is more, less or equal to the value.

Next you will be asked to set the alarm frequency. This defines how often the criteria has to be met in days, weeks and months. After this step, to confirm the alarm creation, you enter the email address(s) or phone number(s) to which the alarm notification should be sent.

If you would like to view the MinuteView website in a different language, please select the globe icon in the upper right corner of your screen. There, you can choose between 9 languages that MinuteView is currently available in: English, German, French, Spanish, Danish, Polish, Italian, Dutch and Norwegian.

Should you have any questions that are left unanswered by our FAQ page, please do not hesitate to reach out to us via your sales representative.

If you would like to add a new property or meter to your MinuteView account, please contact your sales representative in order to set up everything necessary. They will inform you in detail about all the measures that have to be taken to do so.

We do our best to monitor all meters performance. If we discover a faulty meter, we will contact you immediately if the problem cannot be resolved directly. Please contact your sales representative if you experience any issues.

In case you have forgotten your existing password, you can select the option “Forgot password?” on the login screen. You will be guided through the process of resetting your password.

If you would like to change your password, please select the icon displaying your account name in the top right corner of your screen. There, you can change your password by typing in your current password and then selecting a new one, which you will need to enter twice before confirming.

We advise you to log out of your MinuteView account whenever you are not using it. To do so, select the icon displaying your account name in the top right corner of your screen and then select “Log out”.

In order to provide you with the best experience using the MinuteView website, we do use some cookies. You can find out about which cookies we are using on the Cookie Policy page.

If you are looking for more information about our terms and conditions, please visit the Terms of Use page.

If you would like to learn more about our privacy policy, please visit the Privacy Policy page.